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Here’s What Our Customers Really Say
Here’s What Our Customers Really Say
03.10.25
Buying Furniture Online Shouldn’t Feel Like a Gamble. You've found your perfect piece, yet in possibly in another country from a family business you've possibly never heard of... Who is Lord Browns anyway? Buying a sofa, armchair or dining suite you’ve never sat on, from people you’ve never met, in a county you may never have visited… requires a leap of faith. And yet, every single week we carefully pack, wrap and deliver iconic designer pieces from Lancashire to London, Lisbon, Los Angeles and beyond to customers who trust us without ever having stepped into our warehouse.
That trust is never taken for granted
So rather than us telling you what makes Lord Browns different…
here’s what our customers say, in their own words.
We hand-select every piece, check every seam, every leg, every stitch, and photograph everything in our own studio so what you see is exactly what arrives. Our common, yet very welcomed feedback, often tells us the furniture looks better in real life than the listing. Which is exactly how it should be. Dan's motto is to under promise on quality to ensure we over deliver when the piece arrives at its next home.
“Exactly as described and in exceptionally beautiful condition.”
“Amazing seller described exactly as it was and in exceptionally beautiful condition.”
Verified Buyer, UK
We hand-select every piece, check every seam, every leg, every stitch, and photograph everything in our own studio so what you see is exactly what arrives.
Some customers even tell us the furniture looks better in real life than the listing.
Which is exactly how it should be.
“In these days of electronic communication, true customer service is often lost but it shone through.”
Yes, we sell world-class furniture…
but what we really sell is reassurance.
A recent customer put it perfectly:
“In these days of electronic communication, true customer service is often lost. But it shone through in this case.”
Verified Buyer, UK
Whether it’s answering questions on dimensions at 9pm, sending a quick video walk-round, or arranging delivery around your builder, decorator or house move you’ll always speak to a real person.
Usually Helen. Sometimes Dan.
Never a chatbot.
“Delivery was incredibly quick and professional.”
Buying online shouldn’t mean waiting around or wondering who’s turning up with your furniture.
We only work with people we know and trust not random pallet companies.
White-glove delivery is available nationwide, and worldwide shipping is handled by specialists who know the value of what they’re carrying.
“Fantastic seller. Considerate. Packaging good. Highly recommended.”
Short review. Says it all.
We’ll take it.
Who We Are in 20 Seconds
Lord Browns Furniture
Established 2005
Husband & wife team (Dan & Helen)
Three sons + one dachshund (Hugo, professional warehouse supervisor)
Based in Lancashire’s Ribble Valley
Hand-picked designer furniture from Roche Bobois, B&B Italia, Flexform, Walter Knoll & more
Trusted by private clients, designers & collectors worldwide
5-star rated across multiple platforms
Worldwide shipping, personal service, no fuss
Why People Come Back Again (and Again)
Around 70% of our customers return sometimes for their second chair, sometimes for an entire room.
Because once you know you can trust the process, buying high-end furniture second-hand stops feeling risky and starts feeling smart.
JUST BEEN SHIPPED
Thinking of Ordering? Here’s What Happens Next.
You choose the piece you love
We send any extra photos or videos you need
You checkout securely online
We arrange delivery around your schedule
Your piece arrives fully wrapped, fully protected, fully beautiful
